Frequently Asked Questions

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

No, we rent on a month-to-month basis unless the customer requests otherwise.

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

What are the TOTAL move-in fees, including rent, and when are these due? How much notice do I need to give prior to vacating? (We do not need any notice, just let us know when you have left!).

No. At the time of signing, you will be given your own security passcode that will allow you access to your unit during normal access hours.

You can pay in person, use the MyStorPal App, on our website, or send in a check or money order. You may also sign up for our “No Late Fee Guarantee!” and have us run your payments automatically using your credit card/checking account monthly.

Please contact us if you have any questions about automatic payments.

We require a U.S. Government-issued photo ID (example: state driver’s license, or state ID). Please note, we cannot use expired identification cards. Passports are not an acceptable form of ID.

Have questions about acceptable forms of ID? Please give us a call!

Yes, there is! We require all customers to use a lock that is bolt-cut proof such as a round disc or cylinder type. Most shrouded locks (where the shackle is protected) are okay too. Not sure if your lock is the right type?

Just ask our friendly staff!

We’re open from 6:00 AM to 8:00 PM, Monday to Sunday.

For security, remember that you must enter your access code to enter and exit the facility.

Not here. Store for a few months or for years thanks to month-to-month rentals. You won’t get locked into a long-term contract or have to deal with early termination fees at Security Self Storage!

Give us a 7 day verbal or written request that you’re planning on moving out, and take your belongings before the last day of the month. It’s that easy! We do not pro-rate move outs and there are no rent refunds.

No! We have strict security protocols in place, and if we see someone cutting a lock, we initiate immediate safety procedures. There is a fee of $35 for the facility to cut your lock. If we find out you cut your own lock, it is terms for automatic termination of the lease agreement.

If you need your lock cut, visit during our office hours and let us take care of it for you - we don’t want to open the door for thieves to get into your unit!

No. If you are still in a unit when the new month begins, you will be charged for the entire month.

Yes. You are required to remove all of your belongings when you move out. Everything you bring into storage must leave with you. Please note that we do not provide a dumpster for customer trash.

If you have items you cannot dispose of yourself, we can recommend a junk removal company that many of our customers use. You will work directly with them to arrange pickup and payment.

Yes! We require insurance to protect your stored belongings at the time of rental and throughout your stay with us.
We make it convenient for you with the Bader insurance program with no deductible!

If you prefer your own coverage, through a qualified renters or homeowners policy, simply provide the facility manager with a copy of your policy declarations page within two weeks of your online rental, and we will be happy to reimburse you for your initial online insurance payment.

The person who signs the rental agreement should be the same person storing their items. We strongly discourage renting on behalf of someone else, as this often leads to complications at move-out.